Seen by the President
I was 16 years old, standing in a long line at Amherst Savings Bank. Then a man in a suit walked up…
Service with a Smile
When the boys were young, and we would be visiting their brother Derek at Fairview Developmental Center in Costa Mesa, we would often stop by Ruby’s Diner in Mission Viejo on the way home. Ruby’s is styled on a classic…
The Power of a Written Note
In 1977, I answered a newspaper ad that promised to help me start an exciting new business. As one of the first steps, I had to get some business cards made. This was back when business cards were white, with…